Your Privacy is of Vital Importance to us.
Welcome to the service provided by Monaia Ltd, (hereinafter referred to as “Monaia”, “we”, “us” and/or “our”). Our aim is to provide an Egyptian curriculum for Egyptian students residing abroad and sitting for the embassy exam through the updating global virtual education system by adding more new features to Virtual Schooling System for K12 pupils.
When it pertains to our management and use of your information, we think you should feel simultaneously enlightened and supported. As a result, this notification helps explain:
Never reveal any personal information to other participants or visitors in any forum or in any other way that might be used to locate you or others in the real, off-line world – For instance, your complete name, postal or home address, phone numbers, actual email address, and other contact information (“contact information”), including the names and contact information of other Members, friends, family, or others.
Monaia accepts no responsibility for any event that occurs as a result of your revealing of personal information to other Members or Users, whether directly, through a forum, or other sites on https://learn.evs.education.
The Platform is hosted and administered in the EU and is governed by UK legislation. Any personal information you submit will be sent to us in the EU and will be stored on servers located in the EU. You agree to have your personal information sent to the EU in order to get services from Monaia or an EVS Platform connected to the school.
If you are visiting a Website from outside the EU, please be aware that UK law may not provide the same level of privacy protection as the law in your region.
INFORMATION WE COLLECT / GATHER
To provide the EVS Platform, we must process information about you. The type of information that we collect depends on how you use the services on the platform. The information we may collect can be classified into two Personally Identifiable Information (PII) and Non Personally Identifiable Information (NPII). Personally, identifiable information includes, but is not limited to your name, an EVS Platform user name, email address, postal mailing address, home/mobile telephone number, credit card number, billing information, etc; while Non Personally identifiable information includes statistical and analytical information collected on an aggregate basis of all visitors to our platform and it comprises information that cannot be used to identify or contact you, such as demography, device type, and other anonymous statistical data involving the use of our platform.
The following are information that Monaia collects as you use the platform:
Information you provide to EVS Platform: This is the information that you provide to us during registration to become a Member or during your use of the platform. In order to create an account on the EVS Platform, it is mandatory that you provide data such as your name, email address and/or mobile number, a password, and your present location. If you intend to subscribe to EVS Platform Premium Service, you will need to provide payment details (e.g., credit card) and billing information.
When you use our Services, we gather information on the content, communications, as well as other information you provide, such as shared materials, messages, or connections with others and metadata like the location of a photo or the date a file was created.
Information you provide through Communication: The platform provides links or forms that can be used to contact us so you can comment, make a complaint, make suggestions and ask questions. Your name, email address, address, and phone number are requested on these forms so we can address our answer in a mannerly way. Monaia may store information from email on file but does not currently sell or license this information with third parties without express authorization from you.
Other information we may collect are those you provide to us in connection with your use of the EVS Platform such as your consent, preferences and feedback, and technical and bug fixing information.
Usage Details: We gather information on how you use our platform and services, such as the contents you see or interact with, the different features you access, the activities you undertake, the individuals or profiles with which you communicate, and the timing, regularity, and length of your activities.
We also pull together information about the people and accounts connected to you, groups that you are connected to, and how you interact with them across the EVS Platform.
We may also utilize a web beacon to display images on web pages and applications, but can also be used to transfer your unique user identification to a database and associate you with previously acquired information about you in our database which allows Monaia to track certain websites and platforms that you visit.
Your Device and Location: We also collect information about your network and device (for example, IP address, proxy server, operating system, web browser and add-ons, device identification, and features, cookie IDs, and/or ISP or mobile carrier). If you use our Services from a mobile device or from a PC, that device will give us information about your location based on the settings on the device. We will ask for your permission before using GPS or other technologies to pinpoint your exact position.
Transaction Information: We collect information about your purchase or transaction when you utilize our premium services or make any financial transactions. Payment information, such as your credit or debit card number and other card information, other account and authentication information, and billing, shipping, and contact information are all included.
Information from Third Party: We may collect information from third parties that are provided about your activities on the EVS Platform, including information about your device, the websites you visit, purchases you make, the ads you see, and how you use their services. We sometimes get information about your online and offline activities and transactions from third-party data suppliers who have the legal authority to provide us with this information.
HOW WE USE COLLECTED INFORMATION
In general, we may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
When personal information is collected, we will inform you at the point of collection including the purpose for the collection. Monaia does not intend to transfer your personal information to third parties without your consent, except under the limited conditions described in the discussion entitled Information Sharing or Disclosure below. If you choose to provide us with your personal information, we may transfer that information, to http://https://learn.evs.education/ or to our third-party service providers.
When we collect personal information like Whatsapp Phone Number or Email from parents, it will be used solely for the purpose of communication by the school administration team and systems in order to send reports to parents about the progress of their children, school announcements, follow-up reports, School certificates and urgent messages.
MONAIA DISCLOSURES AND EXTERNAL USE OF INFORMATION
DISCLOSURE OF NON-PERSONALLY IDENTIFIABLE INFORMATION
We may disclose or share Non-Personally Identifiable Information with Partners, Affiliates, and Advertisers. For example, we may share aggregated demographic information (which does not include any Personally Identifiable Information) with “Third Party Advertisers” or “Third Party Advertising Companies” and other parties as provided below: We use Third Party Advertising Companies to serve ads when you visit our Website. These companies may use Non-Personally Identifiable Information about your visits to this and other websites in order to provide, through the use of network tags, advertisements about goods and services that may be of interest to you. We also use Third Party Service Providers to track and analyze Non-Personally Identifiable usage and volume statistical information from our Users to administer our Website and constantly improve its quality. We may also publish this information for promotional purposes or as a representative audience for Advertisers. Please note that this is not Personally Identifiable Information, only general summaries of the activities of our Users. Such data is collected on our behalf and is owned and used by us.
LINKS TO OTHER WEBSITES / THIRD PARTIES
Our Site and Platform may contain links to enable you to visit other websites of interest, including user blogs and feeds. We do not have any control over those other websites and are not responsible for the protection and privacy of any information which you provide on those websites. You should become familiar with looking at the privacy statement applicable to each website you visit.
The security of your personal information is extremely important to us. We use technical security measures to prevent the loss, misuse, alteration, or unauthorized disclosure of information under our control. We use security measures including and not limited to: physical, electronic, and managerial procedures to safeguard and secure the information we collect online. All sensitive information is collected on a secure server. When we ask customers or users to provide financial information (such as a credit card number) that data is protected using Secure Sockets Layer (“SSL”) technology.
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. However, since no security system is impenetrable and “Perfect security” does not exist on the Internet, the information you supply will not be intercepted while being transmitted to us over the Internet. Therefore, we cannot guarantee the absolute security of our databases.
When creating an account and asked to choose a password, in which case your online account information shall be protected by your password. We recommend that you do not disclose your password to any other person. You are responsible for maintaining the confidentiality of your password and account and are fully responsible for all activities that occur under your password or account.
Just as highlighted above, Monaia uses industry standards and best practices policies, procedures, and techniques to provide defense-in-depth protection for our systems and your data. This includes, but is not limited to:
AGE POLICY/CHILDREN’S PRIVACY (COPPA)
In agreement with the Children’s Online Privacy Protection Act, 15 U.S.C. §§ 6501-06 and 16 C.F.R. §§ 312.1-312.12, we do not seek or knowingly collect any personal information about children under 16 years of age.
We understand the importance of protecting children’s privacy, especially in an online environment. The Site is designed for and directed at children. This Platform is not intended for children who are under 12 years of age. No one under the age of 12 may provide any information to or on the Platform. Under no circumstances shall we allow the use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. With the consent of parents or legal guardians, we are may collect students first name, last name, school stage or level and student photo (optional) to enable us create an LMS account for each student in order to study on the school LMS.
If we determine that we have collected or received any information from any child under the age of 12 without the consent of parents or legal guardian, we will delete that information immediately. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us using the contact details below or, contact us at [email protected] to provide additional information or to request the removal of the relevant information from our database.
If you feel that we are not abiding by this Privacy Notice, you should contact us immediately via email at [email protected]
Because many users tend to use our service at different points, we retain your personal information for continued service and convenience purposes until you advise us not to do so. Under applicable regulations, we will keep records containing the user’s personal data, account opening documents, communications, and anything else as required by applicable laws and regulations.
Notwithstanding the foregoing, we may retain personal information in order to comply with applicable laws, keep accurate records, resolve disputes, prevent fraud, enforce our Terms and Conditions of Service or other agreements, or for any other legally permissible purpose.
If any information under our control is compromised as a consequence of a breach in our system security or the unintended dissemination of information, we shall make reasonable efforts to investigate the issue and provide notification of the network intrusion in compliance with relevant laws and guidelines.
YOUR RIGHTS ACCORDING TO GDPR LAW
The Monaia Team seeks to ensure all individuals are provided with the rights mandated by their governing jurisdiction. Not all of the rights discussed herein will apply to each individual data subject and may not apply to you depending upon your jurisdiction.
You may benefit from a number of rights in relation to the information that we process. Some rights apply only in certain limited cases, depending on your location. If you would like to manage, change, limit, or delete your personal information, you can do so by contacting us. Upon request, we will provide you with information about whether we hold any of your personal information. In certain cases where we process your information, you may also have a right to restrict or limit the ways in which we use your personal information. In certain circumstances, you also have the right to request the deletion of your personal information, and to obtain a copy of your personal information in an easily accessible format.
To the extent that such rights are mandated by the laws applicable to the individual data subject, such as all data subjects residing in the European Union (“EU”), the following rights may apply: the right to access (GDPR, Article 15); the right to rectification (GDPR, Article16); the right to erasure (GDPR, Article 17); the right to restrict processing (GDPR, Articles 18); the right of object (GDPR, Article 21); and if applicable, the right to data portability (GDPR, Article 20). You may also have a right to lodge a complaint with an appropriate data privacy regulatory authority (GDPR, Article 77).
If we process your information based on our legitimate interests as explained in this Privacy Notice, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons. Where we use your data for direct marketing purposes, you can always object to using the unsubscribe link in such communications or changing your account settings if you have registered or scheduled an appointment with the Monaia Team. However, please note you may not opt out of Platform-related communications, such as account verification, changes or updates to features of the Platform, or technical and security notices.
Where you have provided consent to certain data processing, you have the right to withdraw that consent at any time. A withdrawal of consent will not affect the validity of our use of your personal data up until the point you have withdrawn your consent.
You may request to:
However, please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements. If you wish to exercise any of the above rights or receive more information, please contact our Data Protection Officer (“DPO”) using [email protected]
ACCESS TO THE INFORMATION WE HAVE COLLECTED ABOUT YOU
Monaia implores you to contact us regarding the information we have collected about you, including regarding the nature and accuracy of the data that has been collected about you, to request an update, modification, or deletion of your information, to opt-out of certain Platform uses of your information, or to withdraw any consent you may have granted to us. You can change, correct, request the deletion or removal of, and express any concerns relating to the collection, use, or disclosure of your personal information by emailing [email protected] We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
We may retain the information we receive about you for as long as necessary to fulfil our contractual and legal obligations, consistent with our data retention schedules, or indefinitely, but information generally will be retained only for as long as necessary to fulfil the purposes for which the information was collected, or as otherwise required by law. In addition, we may delete your personal data from our systems as part of a data retention plan. Following termination or deactivation of the EVS Platform, then we may retain your information and content for a commercially reasonable time for backup, archival, and audit purposes.
Please note that requests to delete or remove your information do not necessarily ensure complete or comprehensive removal of the content or information posted and removed information may persist in backup copies indefinitely. Please note that if you choose to delete your information or opt out of the collection and use of your information, you understand that certain features, including but not limited to access to the Platform may no longer be available to you.
You also have the right to ask to see what information we hold about you, and what we are doing with it. This is known as a Subject Access Request and must be made in writing to [email protected]
You also have a right to request your information in a format that supports its portability. Please contact [email protected] should you wish to exercise this right.
FAIR INFORMATION PRACTICES
The Fair Information Practices Principles form the backbone of privacy law around the world and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to complying with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur, we will notify you via email and in-app notification within 7 business days.
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have here. We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
INTERNATIONAL TRANSFER OF INFORMATION
Please note that information we collect about you may be transferred, processed, and/or accessed by us in the EU or another country where we or our Service Providers operate. Please be aware that your personal data may be transferred to and maintained on, computers located outside of your state or country where privacy laws may differ from and may not be as protective as those where you live. If you are located outside the EU and choose to allow us to collect information about you, please be aware that we may transfer your personal data to the EU and process and store it there.
If you are located in the European Economic Area (EEA) or other regions with laws governing data collection and use that may differ from United Kingdom law, please note that we may transfer information to a country or jurisdiction that does not have the same data protection laws as your jurisdiction, as disclosed in this Privacy Notice. It may also be processed by staff operating outside the EEA who works for us or for one of our Service Providers, also as disclosed.
If you choose to terminate your EVS Platform account, your personal data will usually be removed from public view on our Services within 24 hours. Except as shown below, we usually remove closed account information within 30 days of account closure.
We maintain your personal information even after you delete your membership account if it is fairly in compliance with our legal responsibilities (including law enforcement requests), comply with regulations, settle disputes, ensure security, hinder fraud and waste, implement our Terms, or accomplish your request. We will keep de-personalized information once your account is terminated.
You acknowledge that information shared with others via the platform messenger or chat, updates, or group posts will remain accessible after you delete your account or remove content from your own profile or inbox, and we have no control over the information that other Members have replicated out of our platform. The source of group material and ratings or review information connected with closed accounts will be an unknown individual.
We agree to the following:
COPYRIGHT AND TRADEMARK NOTICE
The contents of this site are the exclusive property of Monaia Ltd and may not be copied, distributed, displayed, altered or modified, reproduced, or transmitted, in any form or by any means including, but not limited to, electronic, photocopy, or otherwise, without the prior written permission of Monaia. The corporate and product names, slogans, logos, and other content contained on this site are the registered or unregistered trademarks or service marks of Egyptian Virtual School or are used by Monaia with the permission of their owners. The use, copying, or alteration of any Trademark without the express prior written consent of Monaia or, where applicable, the registered owner’s express prior written consent is strictly prohibited. The Trademarks are protected under the Trademark Act and by state or common law.
As discussed above, you can always choose not to provide information, although it may be required to engage in a certain activity on the Website. We will send you information regarding updates about our products and promotional offers. You cannot opt out of Administrative Emails.
“Administrative Emails” relate to a User’s activity on the Website, and include emails regarding a particular User’s account and requests or inquiries. If you do not wish to receive them, you have the option to deactivate your account. In contrast to Administrative Emails, however, you do have a choice with respect to Promotional Emails. Promotional Emails advertise our products and services, and/or the products and services of our Advertisers and Affiliates. If you do not want to receive Promotional Emails from us, you may select to opt out of receiving Promotional Emails at any time after registering by hitting the “unsubscribe” button at the bottom of any of our e-mails. When contacting us, please indicate your name, address, email address, and what Promotional Emails you do not want to receive.
CAN SPAM ACT
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to send information, respond to inquiries, and/or other requests or questions.
To be in accordance with CANSPAM we agree to the following:
ACCEPTANCE OF POLICY
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
GROUNDS FOR PROCESSING
When we collect from you any personal information within the scope of European data protection laws, we do so (a.) with your consent; (b.) where necessary to provide the Service, fulfil a transaction, or otherwise perform a contract with you or at your request prior to entering into a contract; (c.) where necessary for our compliance with a legal obligation; (d) where necessary for the performance of a task carried out in the public interest; and/or (e.) as necessary to fulfil our legitimate interests as described below, except where our interests are overridden by your privacy rights. Where we rely on your consent to process personal information, you have the right to withdraw your consent at any time, and where we rely on legitimate interests, you have the right to object.
Our legitimate interests are: to deliver our information to our users; to detect or prevent fraud; to protect the security of our systems, customers, and users; to further develop our products; to conduct direct marketing; to operate our business (by processing payments/invoices and conduct credit checks on customers, suppliers, and leads, perform sales and customer relations management, supplier management, as well as incidental processing in our back office for these purposes); to enable our customers to comply with legal obligations; to provide customer service or support or fulfil our other legitimate interests as described above.
We hope this policy responds to your questions about our collection, use and disclosure of your personal data. If you have questions or complaints regarding this Policy, please ensure to contact Monaia first online via our support page. You can as well reach us with our support Email: [email protected]
We will respond to your inquiry at our earliest opportunity.
We appreciate your concerns and will seek to resolve any concerns and disputes. Thanks for reading. Hope we made you feel a little more comfortable about using our website.
Revised & Updated: 11 April, 2022